Refund policy

How refunds work

Fabulayer purchases are sold by Paddle, so refunds are governed by the Paddle refund policy and the Paddle buyer terms. This policy adds to them and does not limit any rights you have under Paddle's terms or the law.

On our side, we support a refund for a Seller plan or a Design pack if you have made no paid export with that purchase.

What counts as a paid export

A paid export is:

• an export counted against your Seller monthly quota;
• any export made with Design pack credits.

Free single exports and free batches are not paid exports.

EU right of withdrawal

If you buy from the EU, before you pay you agree separately to get access right away and confirm that you lose your 14-day right of withdrawal once you make a paid export. We send you a confirmation of this consent by email. Until you make a paid export, you keep your right of withdrawal.

How to request a refund

You can request a refund through Paddle, or by emailing support@fabulayer.com. Paddle is the Merchant of Record and processes all refunds.

What happens after a refund

• For a Seller plan, the plan is removed from your account.
• For a Design pack, the pack's credits are cancelled.

Chargebacks

If you open a chargeback with your bank, your account is suspended and paid features are switched off.

For a Design pack, unspent credits and credited designs are also revoked.

Files you have already exported keep their license.

Cancelling vs refunds

Cancelling is not a refund. When you cancel, your plan stays active until the end of the period you paid for. On our side, there are no partial refunds.

Contact

Questions about refunds: support@fabulayer.com.